張家界機場創(chuàng)建Skytrax四星機場視頻

這是一座風光旖旎的美麗城市

這是一個武陵山連通世界的航空樞紐

這里是張家界荷花國際機場

　　張家界機場自2019年4月啟動SKYTRAX四星機場創(chuàng)建工作以來，在SKYTRAX評審機構主席愛德華先生的專業(yè)指導下，大力開展運行品質、服務品質、環(huán)境品質三大提升行動，機場面貌煥然一新，服務水平不斷提高，旅客體驗越來越好。

機場環(huán)境美如畫卷

旅客自助值機

　　服務流程更加優(yōu)化，新增自助值機、一證通關、無紙安檢、人臉識別等全流程無紙化乘機流程。

　　開通了南航、華夏航空行李直掛服務，服務鏈條得到完善，運行效率顯著提升。

掃碼過安檢

　　在滿足旅客個性化需求的同時，重點提升員工外語能力、服務意識、服務禮儀和服務技能，讓中外旅客尊享更加溫馨周到的“真情服務”。

旅客體驗明顯增強

　　設施設備進行完善升級，更新標識標牌230余處，改造航班顯示系統(tǒng)等，并新增一系列相關設備，如航顯屏、互聯(lián)網(wǎng)信息亭、旅客座椅、充電吧臺、兒童和嬰兒手推車等設施設備。

充電吧臺

嬰兒手推車

　　在候機區(qū)設置6處觀景望遠鏡，配備充電設備500余個，完善了232個服務類別的設施設備，為旅客帶來更加方便快捷的出行體驗。

乘機環(huán)境更加優(yōu)美

　　我們以“綠色、人文、溫馨、舒適”為目標，對標國際標準，優(yōu)化乘機、餐飲和購物環(huán)境，致力于打造環(huán)境優(yōu)美的國際機場。

候機大廳綠植墻

候機樓點綴的綠植造景

　　對34個環(huán)境類項目進行完善，新增綠植造景20多處，美化旅客服務中心，優(yōu)化旅客問詢服務，增加土家非物質文化體驗和展示區(qū)。

　　改善餐飲配套服務，改造17處標準衛(wèi)生間及殘衛(wèi)，升級母嬰室、更衣室，增設集充電長廊、兒童游樂為一體的休閑區(qū)域，“魅力機場”正在為旅客留下更加美好的回憶。

最美機場，最美旅途！

　　我們將緊緊圍繞提升旅客體驗感和滿意度，持續(xù)在精細化管理和人性化服務上下功夫，把張家界機場建成為與世界知名旅游目的地相匹配的國際精品旅游機場。

　　張家界荷花國際機場歡迎您！

（英文版）

Beautiful Airport, Wonderful Journey

　　Located in the beautiful city-Zhangjiajie,Zhangjiajie Hehua International Airport serves as an aviation hub connecting the Wuling Mountain with other cities around the world.

　　Since the launch of SKYTRAX four-star airport project in April 2019, great changes have taken place in Zhangjiajie Hehua International Airport, especially in improving the quality of operation, service and environment according to the professional advice from Mr. Edward, the chairman of SKYTRAX Review and Adjudication Board. Therefore, passengers can gain a better experience of our considerate service.

　　The operation efficiency has been significantly improved.

　　The service process has been further optimized, taking the newly added paperless procedure for example, there has been  automatic check-in, one-ticketentering, facial recognition in our airport.

　　The nonstop baggage service has been opened in the China Southern Airline and Huaxia Airline. The above measures have facilitated our service chain as well as operation efficiency. Apart from the personalized needs of passengers,

　　we have made endless efforts to improve the foreign language ability, service awareness,service etiquette and service quality of our staff. Thus both Chinese and foreign passengers can enjoy a better sense of comfort in Zhangjiajie Hehua International Airport.

　　The passenger experience has been remarkably enhanced.

　　Because we have upgraded some supporting facilities, such as public signs, flight information display system, etc.Meanwhile, more relevant equipment has been put into place,including the new Flight Information display screen,internet kiosk, passenger seat,chargingbar,  trolley for children and so on. Six telescopes for scene have been placed on the way to the waiting hall. The project of over 500 charging devices and232 service facilities or equipment have been accomplished.

　　Providing that, it will be a convenient and fast travel experience for passengers.

　　The airport environment has been more elegant.

　　Under the principle of “Green, Human-Oriented, Warm and Comfortable”, we are committed to building Zhangjiajie  Hehua International Airport into a popular one by creating a better condition for passengers to wait for flights, to go shopping and to eat something.

　　We have finished 34 environment projects, including growing more than 20 green plants,constructing more beautiful passenger service center,providing better information services setting up exhibition area for intangible cultural heritage of Tujia ethnic group, upgrading catering facilities, improving the infrastructure of 17 public toilets including those for the disabled.

　　Besides, we have renewed all mother-and-baby rooms and changing rooms. And a new leisure region containing a charging area and a kids corner has been already finished, which will make the Charm Airport leave her passengers an unforgettable experience.

　　Enjoy the best journey at the most beautiful airport.We will remain committed to improving the experience and satisfaction of passengers,refining management and human-oriented service so as to build Zhangjiajie Hehua Airport into an international one matching itself with the title of Zhangjiajie City--World-Famous Tourism Destination.

　　Welcome to Zhangjiajie Hehua International Airport!

文圖編輯：張慧